BİÇER, D. F. Service Failure and Service Recovery in The Context of Customer Relations and Communication. 2020. In CONSUMER “From A Communication, Marketing and Advertising Perspective” , Sciendo, Varşova, 37-59.

BİÇER, D. F., (2020). Service Failure and Service Recovery in The Context of Customer Relations and Communication. CONSUMER “From A Communication, Marketing and Advertising Perspective” (pp.37-59), Varşova: Sciendo.

BİÇER, DERYA. "Service Failure and Service Recovery in The Context of Customer Relations and Communication." In CONSUMER “From A Communication, Marketing and Advertising Perspective” , 37-59. Varşova: Sciendo, 2020

BİÇER, DERYA F. . "Service Failure and Service Recovery in The Context of Customer Relations and Communication." CONSUMER “From A Communication, Marketing and Advertising Perspective” , Sciendo, 2020, pp.37-59.

BİÇER, D. F. (2020) "Service Failure and Service Recovery in The Context of Customer Relations and Communication", CONSUMER “From A Communication, Marketing and Advertising Perspective” . Varşova: Sciendo.

@bookchapter{bookchapter, author ={DERYA FATMA BİÇER}, chaptertitle={Service Failure and Service Recovery in The Context of Customer Relations and Communication}, booktitle={ CONSUMER “From A Communication, Marketing and Advertising Perspective”}, publisher={Sciendo}, city={Varşova},year={2020} }