ÖZTÜRK, İ. Service Recovery. 2021. In Academic Turkish World Studies , Peter Lang, Berlin, 317-336.

ÖZTÜRK, İ., (2021). Service Recovery. Academic Turkish World Studies (pp.317-336), Berlin: Peter Lang.

ÖZTÜRK, İLKER. "Service Recovery." In Academic Turkish World Studies , 317-336. Berlin: Peter Lang, 2021

ÖZTÜRK, İLKER. "Service Recovery." Academic Turkish World Studies , Peter Lang, 2021, pp.317-336.

ÖZTÜRK, İ. (2021) "Service Recovery", Academic Turkish World Studies . Berlin: Peter Lang.

@bookchapter{bookchapter, author ={İLKER ÖZTÜRK}, chaptertitle={Service Recovery}, booktitle={ Academic Turkish World Studies}, publisher={Peter Lang}, city={Berlin},year={2021} }