Service Failure and Service Recovery in The Context of Customer Relations and Communication


BİÇER D. F.

in: CONSUMER “From A Communication, Marketing and Advertising Perspective”, Dr. Sefer Darıcı, Editor, Sciendo, Varşova, pp.37-59, 2020

  • Publication Type: Book Chapter / Chapter Vocational Book
  • Publication Date: 2020
  • Publisher: Sciendo
  • City: Varşova
  • Page Numbers: pp.37-59
  • Editors: Dr. Sefer Darıcı, Editor