A RESEARCH ON THE INPATIENT SATISFACTION IN SIVAS STATE HOSPITAL WITHIN THE CONTEXT OF TOTAL QUALITY MANAGEMENT


GENÇ KAVAS H., GÜLTEKİN M. C., EMEK Ö. F.

Journal of Management, Marketing and Logistics – (JMML), cilt.3, sa.3, ss.291-302, 2016 (Hakemli Dergi)